FREQUENTLY ASKED QUESTIONS
Shipping & Delivery
* Cairo & Giza: Delivery within 2–3 business days.
* All other governorates: Delivery within 5–7 business days.
Size Exchange
If you’re unsure about your size, you can request two sizes of the same item to try them on upon delivery and choose the one that fits you best.
Please note: Any size exchange or size selection must be completed while the courier is present.
* Returns or refunds are accepted only while the courier is present at the time of delivery.
* The item must be handed back to the courier immediately.
* Delivery fees apply in all cases, including:
* Size exchanges.
* Returning the entire order (refund).
* Any other return or exchange request.
* Delivery fees are non-refundable.
Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. While certain products are very exclusive and only released once, most of our items are restocked regularly.
To be notified when a product is restocked:
- Select the item and size that you want
- Click the 'NOTIFY WHEN BACK IN STOCK' tab
- Input your email
- As soon as the item is restocked online, you will receive an email message
Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.
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